FAQ
Got questions? Here are the answers.
ORDERS
Do you have problems with your order?
Do you have problems with your order?
Our Customer Care experts are ready to provide you with all the assistance you need to ensure your order is successful. Contact us via WhatsApp at +39 327 068 9862 or send an email to servizioclienti@musonero.it
Can I customize the product according to my pet’s specific needs?
Can I customize the product according to my pet’s specific needs?
We offer a wide range of colors and models to meet your pet’s unique needs. However, it is not possible to customize the sizes of the products listed in the catalog.
How can I maintain and clean the products to ensure their durability?
How can I maintain and clean the products to ensure their durability?
We recommend regular cleaning following the specific instructions provided to keep the products in excellent condition.
Are the products resistant to destructive behavior from dogs or cats?
Are the products resistant to destructive behavior from dogs or cats?
Our products are designed to be durable, but we always recommend monitoring their use to ensure longevity.
How is the quality-price ratio compared to other similar products on the market?
How is the quality-price ratio compared to other similar products on the market?
Although our prices reflect premium quality and craftsmanship, we believe in providing excellent value for money by offering durable and well-designed products. However, there are currently no similar products on the market.
Is there a double Bill L?
Is there a double Bill L?
No. The reason is simple: Bill L is a feeding stand with quite large dimensions, which makes it suitable for feeding large-sized pets. Creating a double version would result in compromises both in terms of aesthetics and design, as well as practicality and functionality. For those who think it would be more convenient to have a double Bill L, we recommend purchasing a second Bill L, which, being separate from the first, also makes lifting, transporting, and cleaning easier.
Does the wood used require any treatments (waterproofing, etc.)?
Does the wood used require any treatments (waterproofing, etc.)?
No. The wood used for our products is already protected with a non-toxic, transparent, and water-repellent varnish. As you will see in the specifications of all Musonero products containing wooden parts, we recommend keeping them indoors at all times, avoiding contact with rain and weather conditions that could cause damage, wear, or water stagnation.
Returns and Shipping
What is the return or exchange policy if the product does not meet my expectations?
What is the return or exchange policy if the product does not meet my expectations?
We accept returns or exchanges within 14 days of delivery, provided the product is in its original condition.
How long does delivery take for orders?
How long does delivery take for orders?
Standard delivery usually takes 3-5 business days, while for unavailable products the delivery time may be longer.
Further information
Are the products truly handmade and locally made?
Are the products truly handmade and locally made?
Yes, each product is handcrafted in Italy, respecting local traditions and supporting the local economy.
How can I be sure that the materials are safe and non-toxic for my pet?
How can I be sure that the materials are safe and non-toxic for my pet?
We use only safe and non-toxic materials, carefully selected to ensure your pet's safety.
Are the products truly sustainable and eco-friendly? How?
Are the products truly sustainable and eco-friendly? How?
Our commitment comes from using eco-friendly materials, low-impact production practices, and recyclable packaging.
Can the products also be considered as home decor items?
Can the products also be considered as home decor items?
Absolutely, the design is crafted to harmoniously blend with your home decor, enhancing your living space.
What materials do you work with?
What materials do you work with?
We use only simple raw materials such as iron, selected woods, and natural fabrics. We personally work and refine them in our workshops to ensure a zero-kilometer product born from a fully artisanal and entirely Italian production process.
Are Musonero products designed for outdoor use?
Are Musonero products designed for outdoor use?
All Musonero items are designed for indoor use. Prolonged exposure to rain, sunlight, and outdoor elements may damage the finishes. Outdoor use is recommended only in well-protected areas that are not fully exposed.