Musonero Lifetime Warranty
Your Peace of Mind, Forever
1. Who We Are
Musonero is the Italian brand that blends minimalist design, quality craftsmanship, and natural materials to create unique accessories for dogs and cats. Each of our products – from bowls to beds, raised feeders to home accessories – is entirely made in Italy, with the utmost care for the environment and attention to detail.
2. Products Covered
All items in the Musonero catalog are covered under the lifetime warranty: bowls, bowl stands, pet beds, living accessories, and more.
3. What We Guarantee
✓ Full protection against manufacturing and material defects
✓ Complete coverage for breakage due to normal use as per instructions
✓ Guaranteed quality for the entire functional life of the product – this is our promise
4. What’s Not Covered
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Natural wear and tear over time and with daily use
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Damage due to misuse, negligence, or prolonged exposure to weather elements
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Modifications or repairs made by unauthorized third parties
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Accidental damage (falls, impacts, contact with chemicals)
5. Who It’s For and How Long It Lasts
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Duration: For the entire useful life of the product
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Beneficiary: Only the original purchaser (non-transferable)
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Validity: As long as the product retains its functional features with proper use
6. How to Activate the Warranty
Simply:
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Keep your purchase receipt/invoice
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Buy directly from Musonero or authorized retailers
The warranty is automatically activated at the time of purchase.
7. How to Request Assistance
If you experience an issue:
Step 1 – Contact us immediately:
📧 Email: servizioclienti@musonero.it
📱 WhatsApp: +39 327 068 98 62
Step 2 – Send us:
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A detailed description of the issue
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Photos or a video showing the defect
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A copy of your purchase receipt/invoice
Step 3 – Our response:
Our team will review your request within 48 hours and, if the defect is covered, we will proceed with:
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A free repair, or
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Replacement with an identical or equivalent product
8. Ongoing Support
📧 Email: servizioclienti@musonero.it
📱 WhatsApp: +39 327 068 98 62
🌐 Online: FAQ and contact form at musonero.it
9. Shipping Costs
Full transparency: You are responsible for the shipping costs (to and from) for warranty claims. We will always inform you of the costs in advance and proceed only with your approval.
10. An Exclusive Added Value
The Musonero Lifetime Warranty complements our standard 14-day return policy, offering you unmatched protection in the industry. It’s a concrete demonstration of our commitment to superior quality and your complete satisfaction.
